The Nigerian Communications Commission (NCC) says protection of consumers from unfair practices of telecom service providers is central to its eight-point agenda.
The Executive Vice-Chairman of the commission, Prof. Umar Danbatta, adds that service providers must improve their quality of service or face regulatory sanctions.
A statement on Sunday by the commission says the EVC, insists that operators were expected to always improve their service for the over 175 million consumers on the different networks in the country.
“Where a service provider continues to fail to improve services at the detriment of the consumers, the commission will apply appropriate regulatory actions and sanctions against such service provider, the Executive Vice Chairman says.
“Another challenge that is on the commission’s front burner is the rising documented cases of cybercrime and e-fraud using telecommunications platforms. The commission advises all our consumers not to open email that is unfamiliar and also note that banks will not request personal information over the Internet,” he adds.
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