In recognition of its strong leadership in prompt resolution of transaction issues within the banking industry, Polaris Bank Plc has been awarded the Best Deposit Money Bank (DMB) in consumer protection.
The award presented to the bank at the Jos Bankers forum— an Annual Dinner and Award event organized by the Central Bank of Nigeria (CBN), Jos branch, is geared towards recognizing and rewarding DMBs for their performance in 2019.
Speaking on the award, Managing Director/CEO of Polaris Bank, Tokunbo Abiru, thanked the organizers for their due diligence in selecting Polaris Bank, among other awardees and for “recognizing its stellar performance in promptly resolving customer complaints”.
On the challenges faced by customers as regards response to their various complaints, such as ATM cash retract, excess charges and other e-channel disputes received from the CBN for resolution, Tokunbo noted that steps are being taken to resolve these issues.
The Bank Chief Executive stated with emphasis that these occurrences, which experts ascribe to infrastructure deficit, remain the most common pain points among customers who engage in banking transactions. He explained that banks and relevant stakeholders are doing all within their power to ameliorate these issues for the benefit of customers.