Riders of the popular Motorbike hailing service, ORide, are disgruntled about poor treatment from its management.
The riders in their numbers on Tuesday, September 10, 2019 air their grievances to CobraReview, stating that the firm’s new promo service to customers is frustrating their efforts.
They disclose that since the company started its new promo which gives passengers 90 percent discount on most of the rides, they’ve been the one shortchanged and suffering the financial loss, as they have to go for several trips to cover up for the discount’s deductions.
“When the company rolled out its first promo in June, where passengers pay just N200 on every trip, there was no complain from any angle. But the promo they started in August is really hitting on us the riders. We now work more, so we could meet up with our daily remission of N3,000, because these bikes are given to us on a hire purchase agreement,” one of the riders says.
Another rider who pleaded anonymity, says the company is cheating them (riders), as it has backtracked from the initial agreement they both signed. “It’s now a matter of ‘Work like Jacko, Eat like Ants’ for us. You can imagine, when a customer orders for a ride through the Opay app, the customer will be charged meager amount, while we riders would be shown higher rate to encourage us to pick the orders, but when we get to the destination, the amount to be paid by customer would be far lesser than what we saw initially. How then do they expect us to meet up with our daily remissions?” the rider queried.
In the same vein, an ORide rider who brought one of our staff to the office this morning says the recent promotion from the company is at their (riders’) detriment.
“This 90% discount promo that have been on since August is killing us. We now have to triple our efforts so we meet up our daily remissions. We remit N3,000 daily. Either you see customers or not, you must pay, else, they will collect the bike from you,” he says.
“We are not saying they shouldn’t do promo, but it shouldn’t be at our own detriment. Two days ago, I took one customer from MaryLand to Ijegun. Before I picked him, I saw N1,400 on the app, but when we got to Ijegun, that’s after spending over an hour on the road due to traffic, the app then read N365. The worst thing is that, it is from this small money that our daily remissions would be removed,” he concluded.
Speaking with CobraReview, an ORide Rider who simply addressed himself as Kazeem, says the firm’s management has defaulted on the agreement stipulated in their contract.
He says: “When we were given these bikes, we were told we won’t be buying association tickets from Road Transport Employees Association of Nigeria (RTEAN), but now we buy tickets. When I contacted my manager to complain about the ticket issue, he made it clear to me that I should settle the issue myself and comply with the ticket purchase. This is very bad, and it’s very saddening.”
CobraReview recalls that Opay which launched ORide in Lagos in May 2019 was projected to provide solution to a myriad of transport challenges, particularly heavy traffic. The service is said to offer flexible payment options including cash, card payment, and payment through the OPay app that allows riders to access promotional offerings.
The company, in August 2019, announced a 90% discount on ride trips, a move the riders are disgruntled about.
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